Moosejaw Reviews
Moosejaw has an overall rating of 3.4 based on 407 reviews. Customer feedback on Moosejaw is mixed: Moosejaw reviewers highlight positive aspects like wide selection of outdoor gear, competitive pricing, excellent customer service, user-friendly website, which strongly appeal to outdoor enthusiasts, hikers, campers, and adventure seekers. However, Moosejaw is often criticized for its shipping delays, occasional stock issues, higher prices on some items, limited physical store locations.
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All Moosejaw Reviews (407)
charles1989
April 29, 2026
"My order showed up exactly as it was..."
My order showed up exactly as it was supposed to, which is apparently worth mentioning these days. Nothing was missing, everything was right, and it even arrived on time. it was a easy experience with no issues, so credit where it’s due
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BURRESS
April 10, 2026
"Return was fine, just slower than I expected"
I ordered a jacket from moosejaw and ended up having to send it back because the sizing was off. The return itself wasn’t really difficult, actually, it was straightforward — but the refund took longer to show up than I thought it would. Customer service did get back to me, just not exactly fast. I also found the exchange options a little confusing at first. Overall, not a terrible experience, but it definitely could’ve been smoother.
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HOCKENBERRY
March 31, 2026
"Decent gear, but nothing special"
The gear was okay overall. The jacket looked fine at first, but the stitching felt a little cheap once I actually wore it. Anyway... it’s not terrible, just not as impressive as I was hoping.
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denisegoodell4973
March 09, 2026
"I had a question about my order and..."
I had a question about my order and Moosejaw got back to me way faster than I expected. The person I talked to was friendly and actually helped me instead of just sending some generic canned response. Overall, it was a really easy experience with no complaints, and I walked away feeling taken care of.
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james1976
March 07, 2026
"Deals looked better than they were"
I did find some decent discounts, but I felt a little misled because the prices still varied a lot and weren’t always the cheapest. It seemed like a great deal at first, but after comparing a bit, not everything was as good as it looked
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Seth.kuhn
March 07, 2026
"Not much in stock lately"
I’ve been checking back a few times, but the selection has been weak lately and a lot of the stuff I actually want is out of stock. It’s also frustrating because it feels like there are little policy loopholes that make it harder for regular customers to get what they need while certain items disappear fast. Just wish they’d keep things better stocked and make the process feel a bit more fair.
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david_Gutierrez74
February 23, 2026
"Buying One Jacket Shouldn’t Take This Much Effort"
I really like the gear, but wow, the website was a hassle. The filters kept resetting, pages took forever to load, and checkout felt way more clunky than it needed to be. I just wanted to buy one jacket, and somehow it turned into a whole energy-draining chore
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jerold_Carlisle90
February 17, 2026
"Shipping could’ve been better"
My order showed up later than expected, which was a bit frustrating, but at least the tracking info was accurate and easy to follow. Overall, it wasn’t a terrible experience, but I’d say the shipping was just okay
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Moosejaw Q&A
What made you choose moosejaw over similar businesses?
purplefish950
June 18, 2020
“Pricing + confidence in ordering based on legitimacy of business”
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Is moosejaw a scam or a legit company?
KylieHenderson
June 18, 2020
“LEGIT - I had a great experience ordering through them!”
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